The Ministry of Labour & Employment is one of the oldest and important Ministries of the Government of India. The main responsibility of the Ministry is to protect and safeguard the interests of workers in general and those who constitute the poor, deprived and disadvantage sections of the society, in particular, with due regard to creating a healthy work environment for higher production and productivity and to develop and coordinate vocational skill training and employment services. Government’s attention is also focused on promotion of welfare and providing social security to the labour force both in organized and unorganized sectors, in tandem with the process of liberalization. These objectives are sought to be achieved through enactment and implementation of various labour laws, which regulate the terms and conditions of service and employment of workers. The State Governments are also competent to enact legislations, as labour is a subject in the concurrent list under the Constitution of India.

SAMADHAN Portal is a digital initiative of the Ministry of Labour and Employment, Government of India to make the life of workmen, Management, Trade union and other stakeholders smooth by making the system more user-friendly ,transparent & efficient though online documentation , centralized monitoring &reducing disposal timeby giving them a single online platform for raising their grievances like illegal termination,delay payments, unauthorized deduction,non -payment of maternity benefits, minimum wage, overtime allowance, tunnel allowance, height allowance, hill station/winter allowance , gratuity ,bonus , other legal dues and other such matter related to employment& condition of service in the form of industrial dispute, charter of demand, claims under applicable labour laws and general complaint.

The Portal was launched pan-India on 17.09.2020 for filing industrial disputes under the Industrial Disputes Act, 1947. Subsequently a newly integrated module has been developed and launched on 3.10.2022 for workers to file Claims under: (a) The Minimum Wages Act, 1948 (b) The Payment of Wages Act, 1936 (c) The Equal Remuneration Act, 1976 (d) The Payment of Gratuity Act, 1972 (e) The Maternity Benefit Act, 1961 and to file Grievances, which are not covered under any of the aforementioned Acts.