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FAQs
SAMADHAN Portal is a digital initiative of Ministry of Labour and Employment to make the system transparent and more efficient and to make the life of workmen/union and other stakeholders smooth by giving them a single platform for raising their grievance in the form of industrial dispute, charter of demand, claims under applicable labour laws and other grievances related to employment.The purpose of Portal is also to minimise the confusion of workers under applicability of labour laws , to eliminate the delay caused due to offline communication at various levels & to facilitate the workmen/unions/stakeholders in tracking their matter online and for centralised monitoring by ministry to bring transparency and efficiency.
No, email is not mandatory. However it is suggested that one should update his/her email to get the important updates. No, There is no such charges for lodging a complaint on SAMADHAN Portal when the worker/user lodges a complaint themselves or using the Umang app. Yes, by visiting the nearest Common Service Centre the worker can lodge his/her complaints. The CSC VLE will charge Rs. 30 per application as a service charge from the workman. In case any issue related to CSC you may mail it to ecommerce@csc.gov.in No, it is not mandatory. It is advisory for union/workers to file complaint through SAMADHAN Portal. However ,it is mandatory in the part of dealing officers of labour commissioner’s office to register all such dispute/complaint/claim through SAMADHAN PORTAL, and all the stakeholder are expected to co-operate while the officer converts offline grievance to online by providing the required information/credentials. If the industrial dispute is not settled , Labour Court gives opportunity to the parties in the matter to be heard and then it passes award which is enforceable to both the parties. The matter maybe brought to the notice of the Dy.CLC of the concerned region. He may seek legal remedies in the higher court. Yes, for better accessibility through mobile phone, UMANG App can be downloaded from play store and worker and other stake holders can lodge complaint through it as the SAMADHAN is integrated with UMANG platform. No. SAMADHAN is not integrated with WhatsApp. It is integrated with SANDES. We suggest all the officers & workman to download SANDES application in their mobile to get updates, status& other notifications related to dispute/claim/complaint. User can visit https://samadhan.labour.gov.in/ and signup/login into the portal Mobile number cannot be updated once registered. If in case mobile number is lost , forward your matter through labour commissioner officer. If, the Authority cum RLC passes order in favor of Applicant and the employer doesn’t make the payment complying the order of the Authority. The applicant may bring the matter in the knowledge of RLC for recovery of the same. If aggrieved with the decision of the Authority Cum RLC under the Minimum wages Act/ Payment of wages Act than the aggrieved party may move to court. Yes, only in case of ex parte order and within the period of 30 days. Any person aggrieved by an order under the payment gratuity Act may submit an appeal to the concerned authority (Dy. CLC). Prescribed limitation for filling an appeal before the Appellate Authority under the Payment of Gratuity Act, 1972 is 60 days from the date of the receipt of the order. After expiry of prescribed limitation of 60 days the Appellate Authority may condone the delay only up to further 60 days and not beyond that i.e. total delay of 60+60+ 120 days. Any delay beyond 120 days cannot be condoned in any case by any authority. Currently application of the Appeal under the Payment of gratuity Act is received through offline mode with following details/documents o Copy of Order pass of controlling authority o Memo of Appeal (Brief details of the case) o Ground of appeal(why the appellant feels the decision of controlling Authority is not judicious ) |